We respect your time and your punctuality. We have reserved 45 minutes solely for your child. We do not double-book our appointment slots so that we can serve you and your child with undivided attention.
Please give yourselves ample time to locate us and please do arrive at least 10 minutes before your appointment time to allow your child to settle into our relaxing therapy atmosphere. To optimize each appointment, we allow only a maximum of 2 caregivers to accompany your child. Too many caregivers can be distracting and overwhelmingly challenging for children under evaluation. For safety reasons, please do not bring another child into the therapy session. Your physiotherapist will ask you to fill in a short form. Some time will be spent asking you relevant questions and more time will be spent observing, holding and moving your child. By the end of the initial evaluation, your physiotherapist will advise you on what exercises and activities your child should be doing and how you can help your child. You will also be briefed about your child’s follow-up physiotherapy sessions.
Follow-up Intervention and Evaluation
Please do arrive at least 5 minutes before your appointment time to allow your child to settle and familiarize herself/himself. Similarly, we ask that you keep accompanying adult caregivers to a maximum of 2. Other children are not allowed into the session. Your physiotherapist will re-evaluate your child’s progress, carry out more intervention and activities and also have you practise alongside her. You are most welcomed to ask relevant questions and participate in the therapy. Your physiotherapist will most likely end the session with a home activities program.
Some children have long-term special needs and will need very regular physiotherapy interventions. For these children, we do offer a competitively priced package of 10 physiotherapy interventions. Your physiotherapist will speak to you in greater details about this should it be relevant to your child.
If you are unable to attend the physiotherapy appointment secured for your child, please cancel it within 48 hours of the appointment or as soon as you are aware of your unavailability (whichever is soonest). This will allow us to offer the slot to another child who is waiting to receive our services. When every family exercises this behaviour, our waiting list will be kept to a minimum and all children can access our services with ease. Ultimately, this will help contain costs and therapy fees escalation can be avoided.
Relevant cancellation charges will apply to those who cancel appointments indiscriminately.
Physiotherapy Report & Correspondence
A physiotherapy summary will be sent to your referring health professional on a periodic basis. Our physiotherapists (with your approval) may also call or email your child’s doctors, therapists and teachers should the need arise.
Should you require a full physiotherapy report for your own record keeping or any other purposes, a physiotherapy report fee will apply.